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Shift Select UPMC: Streamlining Employee Scheduling and Workforce Management

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Shift Select UPMC In the fast-paced healthcare industry, efficient employee scheduling and workforce management are crucial for providing quality patient care. UPMC (University of Pittsburgh Medical Center) recognized this need and implemented a powerful solution called Shift Select. In this article, we will explore the benefits of Shift Select for UPMC and how it revolutionizes employee scheduling and management in healthcare institutions.

1. The Importance of Employee Scheduling in Healthcare

Efficient employee scheduling plays a vital role in the healthcare industry. Proper staffing ensures that patients receive timely and quality care while also considering the well-being of healthcare professionals. Traditional manual scheduling methods often lead to errors, staffing gaps, and dissatisfaction among employees. Shift Select aims to address these challenges and optimize the scheduling process.

2. Challenges Faced by Healthcare Institutions

Healthcare institutions face various challenges when it comes to employee scheduling. These include managing complex shift patterns, handling last-minute schedule changes, ensuring fair distribution of workload, and complying with labor laws and regulations. These challenges can be overwhelming without a reliable and automated system in place.

3. Introducing Shift Select

Shift Select is a state-of-the-art employee scheduling and workforce management software developed by UPMC. It is designed to simplify scheduling processes, streamline workforce management, and improve overall efficiency. The system offers a user-friendly interface that allows healthcare professionals to manage their schedules, request time off, and communicate with their colleagues seamlessly.Shift Select UPMC: Streamlining Employee Scheduling and Workforce Management

4. Key Features of Shift Select

Shift Select offers a range of features that optimize employee scheduling and workforce management:

  • Automated Scheduling: The software uses advanced algorithms to create optimized schedules based on predefined rules, employee availability, and required skill sets.
  • Shift Swapping and Bidding: Employees can easily swap shifts or bid on available shifts, promoting flexibility and empowering staff to manage their own schedules.
  • Real-Time Updates: Any changes made to the schedule are instantly reflected, ensuring all employees are aware of the most up-to-date information.
  • Time-Off Management: The system simplifies the process of requesting and approving time off, reducing administrative burden and ensuring proper staffing levels.
  • Labor Law Compliance: Shift Select incorporates labor laws and regulations, helping healthcare institutions avoid violations and penalties.

5. Streamlining Scheduling Processes

Shift Select streamlines scheduling processes by eliminating manual tasks and reducing errors. The automated scheduling feature optimizes shift assignments, taking into account employee preferences, seniority, and skill requirements. This saves time and effort for managers, allowing them to focus on other critical tasks.

6. Enhancing Workforce Management

Effective workforce management is crucial for maintaining a balanced and motivated workforce. Shift Select provides managers with comprehensive tools to oversee employee performance, track attendance, and analyze scheduling data. This enables better decision-making, improved resource allocation, and enhanced productivity.

7. Benefits for Employees

Shift Select brings numerous benefits to employees:

  • Flexibility and Control: Employees have the ability to manage their schedules, swap shifts with colleagues, and request time off easily. This promotes work-life balance and empowers individuals to take control of their own work schedules.
  • Improved Communication: The software facilitates seamless communication between team members, allowing for quick updates, shift coverage requests, and collaboration.
  • Fairness and Transparency: Shift Select ensures fair distribution of shifts, reducing conflicts and promoting transparency in the scheduling process.

8. Benefits for Employers

Healthcare institutions using Shift Select experience several advantages:

  • Efficiency and Cost Savings: The automated scheduling and workforce management features optimize staffing levels, reducing overtime costs and minimizing scheduling errors.
  • Improved Employee Satisfaction: By offering flexibility and empowering employees to manage their schedules, job satisfaction and employee retention rates increase.
  • Compliance and Risk Mitigation: Shift Select helps employers comply with labor laws, reducing the risk of labor disputes and legal complications.

9. Improved Patient Care

With streamlined scheduling and optimized workforce management, Shift Select ultimately benefits patients. Proper staffing ensures that healthcare professionals are available when needed, reducing wait times and improving the quality of care delivered. Additionally, satisfied and motivated employees are more likely to provide exceptional patient experiences.

10. Case Study: UPMC’s Success Story

UPMC implemented Shift Select across its healthcare network, experiencing significant improvements in scheduling efficiency and employee satisfaction. By leveraging the software’s features, UPMC achieved better staffing levels, reduced scheduling conflicts, and increased overall productivity. The success of UPMC serves as a testament to the effectiveness of Shift Select in a real-world healthcare environment.

11. Overcoming Implementation Challenges

Implementing a new system like Shift Select may present challenges. However, with proper planning, training, and support, healthcare institutions can successfully overcome implementation obstacles. It is crucial to involve key stakeholders, communicate the benefits, and provide ongoing training to ensure a smooth transition.

12. Security and Confidentiality

Shift Select prioritizes data security and confidentiality. The software utilizes robust encryption methods to protect sensitive employee information. Regular audits and compliance checks ensure that data remains secure and meets industry standards.

13. Integration with Other Systems

Shift Select can seamlessly integrate with existing systems and software used in healthcare institutions. This allows for efficient data exchange and avoids the need for manual data entry. Integration with payroll systems and electronic health records further enhances operational efficiency.

14. Future Developments

UPMC continues to invest in the development of Shift Select, aiming to introduce additional features and enhancements. These may include advanced analytics, predictive scheduling, and further integration with emerging technologies such as artificial intelligence and machine learning.


Shift Select revolutionizes employee scheduling and workforce management in healthcare institutions. By streamlining scheduling processes, enhancing workforce management, and prioritizing employee satisfaction, healthcare organizations can improve patient care, increase efficiency, and reduce costs. UPMC’s success with Shift Select serves as a testament to its effectiveness, and the software’s continuous development ensures its relevance in an ever-evolving healthcare landscape.


Q1. Can Shift Select be customized to accommodate complex shift patterns in different departments?

Yes, Shift Select offers customization options to accommodate the unique shift patterns of different departments within healthcare institutions. The software’s flexibility allows for tailoring to specific requirements, ensuring optimal scheduling for each department.

Q2. How does Shift Select handle emergency schedule changes?

Shift Select handles emergency schedule changes efficiently by providing real-time updates. When unexpected situations arise, managers can quickly make adjustments to the schedule, and employees are immediately notified of any changes through the system.

Q3. Does Shift Select support multi-site healthcare organizations?

Yes, Shift Select is designed to support multi-site healthcare organizations. It allows centralized management of schedules across multiple locations, promoting consistency and efficient workforce deployment.

Q4. Can employees access Shift Select from their mobile devices?

Yes, Shift Select offers mobile accessibility through dedicated apps or responsive web interfaces. Employees can easily access the system from their smartphones or tablets, making it convenient to manage their schedules on the go.

Q5. How can healthcare institutions get access to Shift Select?

To get access to Shift Select, healthcare institutions can visit the following link:By filling out the provided form, organizations can inquire about the software, request a demo, and explore the possibilities of implementing this powerful solution.

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